At LINLVIRAL, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, our Refund and Returns Policy provides you with clear instructions on how to proceed.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging.
• You must provide proof of purchase, such as the receipt or order confirmation.
• The return request must be made within 5 days from the date of receipt of the product. Please note that certain items are non-returnable for hygiene and safety reasons, including but not limited to live fish, opened food products, and custom-made items. If you received a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@linkviral.xyz or call LINKVIRAL. Provide your order number and details about the product you wish to return. Once your request is approved, we will provide you with instructions on how to ship the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If the return is approved, a refund will be processed, and the amount will be credited to your original payment method within [number] business days. Please note that shipping costs are non-refundable, and any promotional discounts applied to your order will be deducted from the refund amount.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer unless the product was defective or damaged upon arrival. In cases where we are at fault, we will cover the cost of return shipping.

Exchanges

If you wish to exchange a product for a different item, please contact us to check availability. Exchanges are subject to stock availability, and the returned item must meet the same eligibility criteria as stated above. If the exchange involves a price difference, we will either issue a refund or request additional payment to cover the difference.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within [number] days of receipt, and provide clear photographs of the issue. We will work with you to provide a replacement or issue a full refund, including the cost of return shipping.

Non-Refundable Items

Certain items are non-refundable and cannot be returned under any circumstances. These include:

• Live animals (fish, plants) unless they arrive dead or damaged.
• Opened or used consumable items such as fish food.
• Custom or personalized items.

Late or Missing Refunds

If you haven’t received your refund after the expected time frame, please first check with your bank or credit card company. Refunds may take additional processing time. If you’ve done this and still have not received your refund, please contact us at info@linkviral.xyz for further assistance.