Refund and Return Policy for LINKVIRAL

Effective Date: March 3, 2025

At LINKVIRAL, customer satisfaction is our priority. We strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not fully satisfied, we offer the following refund and return policy.

1. Returns

A. Eligibility for Return

  • You have 30 days from the date of delivery to return an item.
  • The item must be in its original condition (unused, unwashed, and with all tags attached).
  • The item must be returned in its original packaging.

B. Non-Returnable Items

Some items are non-returnable, including:

  • Customized products (e.g., personalized handbags).
  • Gift cards or digital products.
  • Sale items (unless specified otherwise).

2. Refunds

A. Eligibility for Refund

  • To be eligible for a refund, the returned item must be in resellable condition, and you must provide a valid proof of purchase.
  • Refunds will be issued to the original payment method used for the purchase.
  • If you received an item as a gift, the refund will be issued to the original purchaser.

B. Refund Process

  • Once your returned item is received and inspected, we will send you an email notification confirming that your return has been processed.
  • Refunds will be processed within 7-10 business days after receiving the returned item. Depending on your payment method, it may take additional time for the funds to reflect in your account.

C. Shipping Costs

  • Shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or was sent incorrectly.
  • If you receive a defective or incorrect item, we will cover the return shipping costs and issue a full refund or exchange.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the item and place a new order on our website.

4. How to Return an Item

To initiate a return or request a refund, please follow these steps:

  1. Contact us at info@linkviral.xyz to request a return authorization and provide your order details.
  2. We will provide you with the return address and any further instructions for returning your item.
  3. Once the return is processed, you will receive confirmation and your refund will be issued.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@linkviral.xyz with the following details:

  • Your order number.
  • A description of the issue.
  • Photos of the damaged or defective item.

We will resolve the issue by either issuing a full refund or sending a replacement, depending on your preference and item availability.

6. Late or Missing Refunds

If you haven’t received a refund after the specified time, please check your bank account or credit card company, as there may be processing delays. If the refund still hasn’t been credited, please contact us at info@linkviral.xyz and we will investigate further.

7. Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return or refund, please feel free to reach out to us.

LINKVIRAL
3867 Carolyns Circle, Dallas, Texas, United States
Phone: 214-764-7184
Email: info@linkviral.xyz